Terms & Conditions

Terms:

• Businesses and Organizations may apply for a Net 30 open Account. Please click here to download a credit application.
• We accept Visa, MasterCard, Discover, Money Orders, Certified Checks, Company Checks or Electronic Funds. Individuals not paying via credit card must prepay by electronic fund transfer or money order. Any overseas order over $150.00 must pay via Electronic Funds.

Ordering:

• Our policy is to ship in stock or direct ship orders in the same day if received by 1:00pm central time. Any item that is not in stock or cannot ship direct or is back ordered, we offer substitutions when applicable. If no substitute is available or you choose not to substitute, back orders normally ship within 10 business days, unless due to a Manufacturer or Nationwide back order. Expect delays for customized merchandise.
• Orders less than $50.00 may be subject to a handling fee.
• All Published prices are subject to change, EMS Professionals reserves the right to correct any errors.
• For any large volume orders, special quotes and bids, please let us know we will respond to your request within 48 hours.
• Tax Exempt: Exempt Businesses and Organizations must have a signed Exemption or resale certificate on file, otherwise applicable taxes will be charged.
• Some items may not be available for sale on International Orders.

Shipping:

• EMS Professionals, Inc. pays regular ground shipping charges for all open account customers (except dealers/resale accounts) inside the United States. An expedited delivery such as Next Day, Second Day, 3 Day Select is available at an additional expense charged to the customer.
• Special items needing to be shipped by air, IE: Refrigerated items, hazardous items, etc. Freight to be paid by the customer.
• All regular non-open account orders within the United States shipping charges will apply. 
• Heavy and/or Oversized items may incur an extra charge
• EMS Professionals, Inc. reserves the right to add any unexpected delivery charges due to fluctuating fuel cost/fuel surcharges.

Returns:

If you are not fully satisfied for any reason please contact our Customer Service Department for a Return Materials Authorization Number (RMA#) you must follow the below guidelines prior to returning.

• Contact EMS Professionals Customer Service at 855-421-1555 within 5 days of receipt to obtain your RMA#. Or you may email customerservice@emsprofessionals.net.
• Write your RMA# on the outside of your package.
• Place a copy of your RMA form inside the box upon returning.
• All returned items must be in new sellable condition, in the original box with all labels and/or tags attached in order to receive full credit.
• Shipping charges are to be paid by the customer unless due to our error.


Non-Returnable items:

• Special ordered items
• Customized items
• Sterile products
• Clothing which has been worn, laundered or customized in any way.
• Marked Items- (items that have been engraved or marked on in any way)
• Items returned not in original packaging


Additional RMA information:

• Items returned within 30 days of the invoice date and within the guidelines will receive full credit.
• Items not returned within 30 days are subject to a restock fee. Any item over 60 days will not be accepted and will be returned at the customer’s expense.

If EMS Professionals, Inc. makes an error, we will promptly rectify the error at no cost to you. If you wish to return the product due to our error, please notify us within 5 days of receipt.


Warranties and Repairs:

• EMS Professionals, Inc. is a Distributor and not a Manufacturer. All warranties are provided by the Manufacturer. If you have any problem with an item you believe to still be under Warranty, please contact Customer Service to obtain warranty information. We will be more than happy to assist in contacting the Manufacturer to ensure proper return instructions and warranty information.
• Items in need of repair, please contact customer service for assistance, we will be happy to see how we may help.


Damages and/or shortages:

• EMS Professionals, Inc. will carefully inspect all shipments and documents prior to shipment for accuracy. In the rare event your shipment arrives damaged in transit or you need to report any shortages, you must contact Customer Service within 5 days of receipt of the order in order to receive credit and/or replacement. Failure to report immediately, within 5 days may result in your acceptance of the order, and no action will be taken.

Latex Free and Item Description Disclaimer:


• In an effort to assist our customers, EMS Professionals, Inc. has listed latex-free items as “LF”. We rely strictly on the information received from the Manufacturers; therefore we accept no liability for mis-information and/or description/typographical errors. EMS Professionals strongly recommends you thoroughly inspect all products and labels upon receipt.

Legend Items:


• EMS Professionals, in compliance with state and federal laws, safe and secure prescription drug and medical devices registered as "use under direction of Physician" distribution. EMS Professionals require Medical Director or Pharmacist-in-Charge authorization for any purchases of prescription drugs or medical devices, be on file including a copy of the appropriate and current state licensing or Training Entity release form.  For controlled substances, a valid DEA registration is required as well as a copy of the State Controlled Substance License / B.N.D.D. Certification where required and will require verification of Medical Director information or certification prior to sales/shipment of these items.

 Rx Authorization Form

Click here or on the photo for a Rx Authorization Form.